:root{
  --bg:#eae6dc;--card:#f6f3ec;--border:#ddd5c3;
  --text:#293449;--muted:#767f8c;
  --accent:#238fac;--accent-dark:#293449;
  --shadow:0 2px 14px rgba(41,52,73,.05);
}
*{box-sizing:border-box}
body{margin:0;font-family:'Inter',-apple-system,Segoe UI,Roboto,sans-serif;background:var(--bg);color:var(--text);font-weight:500}
header{background:var(--card);border-bottom:1px solid var(--border);padding:20px 48px 0}
.header-top{display:flex;align-items:center;justify-content:space-between;padding-bottom:18px}
.brand{display:flex;align-items:center;gap:14px}
.logo-badge{background:#fff;border-radius:10px;padding:6px 10px;display:flex;align-items:center;border:1px solid var(--border)}
.logo-badge img{height:18px;display:block}
.brand-text{display:flex;flex-direction:column;line-height:1.25}
.brand-title{font-family:'Playfair Display',serif;font-size:19px;color:var(--accent-dark)}
.brand-sub{font-size:11px;letter-spacing:.08em;text-transform:uppercase;color:var(--muted)}
.btn-logout{background:none;border:1px solid var(--border);color:var(--muted);padding:8px 16px;border-radius:8px;cursor:pointer;font-size:13px;transition:all .15s;font-family:inherit}
.btn-logout:hover{border-color:var(--accent);color:var(--accent)}
nav{display:flex;gap:6px;flex-wrap:wrap}
.tab-btn{background:none;border:none;color:var(--muted);padding:10px 18px;cursor:pointer;font-size:13px;font-weight:500;border-bottom:2px solid transparent;transition:all .15s;font-family:inherit}
.tab-btn:hover{color:var(--accent-dark)}
.tab-btn.active{color:var(--accent-dark);border-bottom-color:var(--accent)}
main{padding:32px 48px 60px;max-width:1400px;margin:0 auto}
.tab-panel{display:none}
.tab-panel.active{display:block;background:var(--card);border:1px solid var(--border);border-radius:14px;padding:28px 32px;box-shadow:var(--shadow)}
h2{font-family:'Playfair Display',serif;font-size:20px;margin:0 0 6px;color:var(--accent-dark);font-weight:600}
.hint{color:var(--muted);font-size:13px;margin:0 0 20px;line-height:1.5;font-weight:400}
.inline-form{display:flex;gap:10px;margin-bottom:22px;flex-wrap:wrap}
.inline-form input,.inline-form textarea{flex:1;min-width:180px;background:var(--bg);border:1px solid var(--border);color:var(--text);padding:11px 12px;border-radius:8px;font-size:14px;font-family:inherit}
.inline-form input:focus,.inline-form textarea:focus{outline:none;border-color:var(--accent)}
.inline-form textarea{min-height:64px;resize:vertical}
.inline-form button{background:var(--accent-dark);color:#fff;border:none;padding:11px 20px;border-radius:8px;cursor:pointer;font-size:14px;font-weight:600;transition:background .15s;font-family:inherit}
.inline-form button:hover{background:var(--accent)}
table{width:100%;border-collapse:collapse;font-size:13.5px}
th,td{text-align:left;padding:12px 10px;border-bottom:1px solid var(--border);font-weight:500}
th{color:var(--muted);font-weight:600;font-size:11.5px;text-transform:uppercase;letter-spacing:.05em}
tr:last-child td{border-bottom:none}
button.danger{background:#f4e2e0;color:#a84136;border:1px solid #e4c3bf;padding:6px 12px;border-radius:6px;cursor:pointer;font-size:12.5px}
button.danger:hover{background:#eecdc9}
button.info{background:#e2eef4;color:#2b6f92;border:1px solid #bfd9e4;padding:6px 12px;border-radius:6px;cursor:pointer;font-size:12.5px}
button.info:hover{background:#cfe2ea}
button.ghost{background:none;border:1px solid var(--border);color:var(--text);padding:6px 12px;border-radius:6px;cursor:pointer;font-size:12.5px}
button.ghost:hover{border-color:var(--accent);color:var(--accent)}
#input-pausa-horas{width:90px;background:var(--bg);border:1px solid var(--border);color:var(--text);padding:9px;border-radius:6px;font-family:inherit}
#status-pausa{margin:14px 0;font-size:13px;color:var(--muted)}
.msg{padding:10px 14px;border-radius:10px;margin-bottom:8px;max-width:70%;font-size:13.5px}
.msg.cliente{background:var(--bg);margin-right:auto}
.msg.ia{background:#dcf0f5;color:var(--accent-dark);margin-left:auto}
.msg.humano{background:#e7e0f2;color:#4a2f7a;margin-left:auto}
.msg.sistema{background:transparent;border:1px dashed var(--border);color:var(--muted);margin:0 auto;font-style:italic}
#filtro-telefone{background:var(--bg);border:1px solid var(--border);color:var(--text);padding:9px 12px;border-radius:8px;font-family:inherit;margin-bottom:16px;width:260px}

.config-row{margin-bottom:22px}
.config-row label{display:block;margin-bottom:8px;font-weight:500;color:var(--text);font-size:14px}
.config-field{display:flex;gap:10px;align-items:center;flex-wrap:wrap}
.config-field input,.config-field select,.config-field textarea{flex:0 0 220px;background:var(--bg);border:1px solid var(--border);color:var(--text);padding:11px 12px;border-radius:8px;font-family:inherit;font-size:14px}
.config-field textarea{flex:1;min-width:220px;resize:vertical}
.config-field span{font-weight:500;color:var(--text)}
.config-field button{background:var(--accent-dark);color:#fff;border:none;padding:11px 20px;border-radius:8px;cursor:pointer;font-size:14px;font-weight:600;transition:background .15s;font-family:inherit}
.config-field button:hover{background:var(--accent)}

.panel-box{border:1px solid var(--border);border-radius:10px;padding:16px;margin-bottom:18px;background:var(--bg)}
.panel-box h3{margin:0 0 14px;font-family:'Playfair Display',serif;font-size:16px;color:var(--accent-dark);font-weight:600}

.inline-form select{background:var(--bg);border:1px solid var(--border);color:var(--text);padding:11px 12px;border-radius:8px;font-size:14px;font-family:inherit;min-width:220px;cursor:pointer}
.inline-form select:focus{outline:none;border-color:var(--accent)}

.table-scroll{max-height:520px;overflow-y:auto;border:1px solid var(--border);border-radius:10px}
.table-scroll table{margin:0}
.table-scroll thead th{position:sticky;top:0;background:var(--card);z-index:1}
.table-scroll tr:last-child td{border-bottom:1px solid var(--border)}

#tbl-rag th:last-child,#tbl-rag td:last-child{width:220px;white-space:nowrap}
#tbl-rag td:last-child > div{flex-wrap:nowrap}
#tbl-rag button{padding:6px 10px;font-size:12px}
button.success{background:#e0f2e9;color:#2e7d4f;border:1px solid #bfe0cc;padding:6px 12px;border-radius:6px;cursor:pointer;font-size:12.5px}
button.success:hover{background:#cbe8d7}
.sub-assunto,.sub-resposta{background:var(--bg);border:1px solid var(--border);color:var(--text);padding:11px 12px;border-radius:8px;font-size:14px;font-family:inherit;resize:vertical;width:100%;min-height:64px}
.edit-assunto,.edit-resposta{background:var(--bg);border:1px solid var(--border);color:var(--text);padding:11px 12px;border-radius:8px;font-size:14px;font-family:inherit;resize:vertical;width:100%;min-height:64px}